How to Make a Claim

It’s important to us that you get the help you need as soon as possible. If you need to make a claim during our business hours, contact us immediately and one of our representatives will be happy to assist you. Unfortunately, we know that claims occur during all hours of the day and night. If this is an emergency, make an After Hours Claim. Not sure what information you need to have ready when your report your claim? See below for your Claim Reporting Checklist.

After Hours Claim Reporting

Aviva (incl. Nautimax): 1-866-692-8482

Economical Insurance: 1-800-607-2424

Intact Insurance: 1-866-464-2424

Jevco Insurance: 1-866-864-1112

Premier Group of Companies: 1-800-235-8784

RSA (Royal & SunAlliance): 1-800-319-9993

Your Claim Reporting Checklist

If you’re involved in a car accident:

  1. Call the police in case they need to be involved. They will inform you if that’s the case. Toronto: 416-808-2222 York Region: 905-830-0303
  2. Exchange the following information with the other driver(s): Names, drivers licence #, addresses, phone numbers, insurance and vehicle particulars).
  3. If there were witnesses, get their names and phone numbers.
  4. As soon as you can, contact Generations or your insurance company to report the claim.
  5. If there was property damage, you must bring your vehicle and documentation (driver’s license, ownership and insurance) to a Collision Reporting Centre (CRC) within 24 hours.

If you’ve had a theft, break-in or another loss:

  1. Alert the police of any theft or break-in.
  2. Do not alter evidence of the loss, for example, by starting to clean up after a pipe bursts or altering the scene of a break-in. If you absolutely must alter anything, take detailed pictures of the damage first.
  3. Alert your broker and your insurer of an insured loss as soon as your situation permits.